We may collect the following categories of information:

• Contact details: name, company, email, phone number, designation, country/city.
• Business enquiry data: RFQ details, drawings, specifications, standards (ASTM/EN/IS), alloy/UNS, size, quantity, inspection requirements (PMI/UT/ET/hydrotest), delivery and packing requirements.
• Order & transaction data: purchase orders, invoices, shipping documents, delivery addresses, GST/VAT numbers, IEC and export/import identifiers (if applicable).
• Website usage data: pages viewed, device/browser info, approximate location, referral URL, and interactions (collected via cookies and analytics tools if enabled).
• Communications: emails, WhatsApp messages, calls, and support conversations used for service quality and recordkeeping.

• To respond to enquiries, provide quotations, confirm feasibility, and share technical clarifications.
• To process orders, arrange production/sourcing, inspection, packing, and shipping.
• To provide documentation such as MTC, packing list, test reports, and compliance confirmations.
• To improve Website performance, security, and user experience.
• To prevent fraud, abuse, and unauthorized access.
• To comply with legal, tax, and regulatory requirements.

We process information where necessary to:

• perform contracts or take steps requested by you before a contract (e.g., RFQ → quotation → order),
• meet legal obligations (tax, export/import compliance),
• pursue legitimate business interests (customer support, security, quality),
• or based on your consent where required (e.g., optional marketing communications).

Cookies are small files stored on your device to help websites function and to remember preferences. We may use cookies for essential functions and (if enabled) analytics.

• Essential cookies: required for site functionality and security.
• Preference cookies: remember choices like language or forms (if used).
• Analytics cookies: help us understand traffic and improve performance (if configured).

You can control cookies through your browser settings. Disabling cookies may affect some site features.

We do not sell personal information. We may share limited data only when required to run operations, such as:

• Logistics & freight partners: for pickup/delivery, export documentation, port handling.
• Third-party inspection agencies (TPI): if your PO requires agencies such as SGS/TÜV/BV or customer-nominated inspectors.
• IT & hosting providers: for website hosting, email systems, security, backups.
• Legal or regulatory authorities: when required by law, audits, or compliance.

Sharing is limited to what’s necessary (e.g., shipping address for logistics). If you demand NDA-only sharing, you must state it before issuing PO.

If you are located outside India, your information may be processed in India and other countries where our service providers operate. We take reasonable steps to protect information during transfers.

We retain information only as long as needed for business, legal, tax, audit, and compliance purposes. Typical retention is based on transaction type (e.g., quotes vs completed orders vs export documentation).

We use reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission or storage is 100% secure.

• Access controls and limited internal access
• Security monitoring and backups (where applicable)
• Operational controls for documentation and traceability

Depending on your location and applicable laws, you may have rights to:

• request access, correction, or deletion of certain personal information,
• object to processing in certain cases,
• opt out of marketing communications.

To submit a request, contact us using the details below. We may verify identity before responding.

If you contact us via WhatsApp, email, or phone, we may keep records of communication for quotation accuracy, order processing, quality assurance, and after-sales support. Messaging platforms may process data under their own privacy policies.

Our Website may contain links to external sites. We are not responsible for the privacy practices of those sites. Review their policies before submitting data.

Our Website is intended for business users and not directed to children. We do not knowingly collect personal data from children.

We may update this Privacy Policy periodically. Updates will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy or want to submit a privacy request, contact: